Classified Ad: House Manager - Northern Stage
Posted: May 11, 2021
Category: Job Postings
End Date: June 11, 2021
Northern Stage in White River Junction, VT seeks a part-time House Manager for our 2021 Summer Season. Northern Stage is a LORT D regional theater, and will be producing two mainstage shows and one education department production between the months of June and September at our newly-built, outdoor Courtyard Theater.
The House Manager is the caretaker of the audience before, during and after public performances. This position will work closely with the volunteer usher teams and the Audience Services Manager to provide exceptional and efficient customer service to Northern Stage’s patrons. Ideal candidates are energetic self-starters with a strong sense of teamwork and people skills. Active problem-solving and customer service acumen are essential. Responsibilities include ensuring patron safety and well-being, ticketing and seating patrons, attending to patron questions and concerns, selling and tracking concessions, assisting the Box Office with ticket sales, enforcing Covid safety guidelines, ensuring house cleanliness and orderliness, and coordinating a team of volunteer ushers. Additionally, the House Manager will coordinate with the Production Stage Manager to facilitate the timely start of all performances. This is a high energy position in a fast-paced environment.
Due to COVID-19, the responsibilities for this position are outside of the normal scope of work as we make our way back to full operation. The health and safety of Northern Stage employees is and will continue to be our top priority. We believe the most important and impactful art is made when we consider and commit to inclusion, diversity, equity, and access both on and off of our stage. We highly encourage folks who are Black, Native or Indigenous, People of Color, Queer or Trans, Poor or Working Class, Disabled, Young, Elderly, and/or who speak English as a second language to apply.
● Strong written and oral communication skills
● Polite, personable and professional demeanor
● Proficient at multitasking
● Experience with Patron Manager and other CRM programs is a plus
● Prior customer service experience is a plus
● Familiarity with Google Suite
● Experience managing a team a plus
● Must be comfortable standing for long periods
This is a part-time (approximately 20-30 hours a week), seasonal position beginning June 1st and running through September 12 (end date is flexible and can be negotiated).
HOW TO APPLY
Please submit the following materials to Ryan Klink, Director of Sales & Marketing, through Submittable: https://northernstage.submittable.com/submit/194338/house-manager-application
● Cover Letter